Alperton Flower Delivery Terms | UK Florist Online Policies

Florist Alperton E-Commerce Terms & Conditions

Introduction

Welcome to the website of Florist Alperton. Please read these Terms & Conditions carefully before placing an order for flower delivery through our online platform. By placing an order with Florist Alperton, you agree to be bound by these Terms & Conditions. These terms apply to all customers in Alperton and the surrounding areas who use our online flower delivery services.

Definitions

In these Terms & Conditions, 'we', 'us', 'our', or 'Florist Alperton' refers to the owner and operator of the retail website for online flower delivery in Alperton and nearby districts. 'You' and 'your' indicate the customer making use of our services. 'Products' or 'goods' refer to the fresh flowers, bouquets, floral arrangements, and any accompanying items offered on our website. 'Website' refers to the Florist Alperton online platform.

Order Process

Placing an order for online flower delivery in Alperton is simple and convenient on our website. To ensure your experience is seamless, please follow the steps below:

Product Selection: Browse our collection of flowers, bouquets, and arrangements, and select your preferred items by adding them to the cart.
Recipient Details: Provide accurate delivery information for the recipient, including full name, delivery address, contact number, and any specific instructions. It is your responsibility to ensure the delivery details are correct.
Delivery Date: Select your preferred delivery date from the available options. We recommend checking cut-off times for same-day or next-day deliveries in Alperton and surrounding areas.
Personalisation: Where available, you may add personalised messages or select additional items (such as cards or vases) to be included with your flower delivery.
Order Confirmation: Review your order for accuracy before proceeding to payment. Upon successful payment, you will receive an order confirmation on the screen and via email (where applicable). This email serves as confirmation that we have received your order, but does not necessarily indicate our acceptance of the order.

All orders are subject to availability and acceptance by Florist Alperton. We reserve the right to refuse or cancel any order for reasons including but not limited to: unavailability of particular flowers, incorrect pricing, or problems identified by our payment processing service.

Payments

Florist Alperton accepts major credit and debit cards for the payment of online flower delivery orders. Payment must be made in full at the time of ordering. All prices displayed on the website are inclusive of VAT unless otherwise stated.

Your payment will be processed securely using industry-standard encryption methods. We do not store your payment card details after the transaction has been completed. Should your payment be declined or not authorised, we cannot process or deliver your order.

In the unlikely event that a product is listed at an incorrect price due to a typographical error or from incorrect pricing information, we reserve the right to refuse or cancel any order placed for the product listed at the incorrect price, even after payment has been made. If your payment has already been processed and your order is cancelled, you will receive a full refund via your original payment method.

Delivery Terms

Orders for flower delivery in Alperton and nearby areas will be dispatched according to the delivery date selected at the time of order. We endeavour to deliver all goods at the requested time, but specific delivery times cannot be guaranteed due to the nature of the product and external factors.

If no recipient is present at the stated delivery address, our delivery agent may attempt to deliver the flowers to a neighbour; alternatively, we may leave the goods in a safe place or attempt re-delivery after contacting the recipient. Florist Alperton is not liable for failed deliveries where inaccurate or incomplete delivery information has been provided or where the recipient is unavailable at the time of delivery.

Freshness is paramount in the delivery of flowers. We recommend that someone be available to accept delivery at the agreed address. Once flowers have been delivered, responsibility passes to the recipient or to the person accepting the delivery on their behalf.

Product Availability and Substitutions

We do our utmost to provide the exact flowers, colours, and arrangements shown on our website. However, from time to time, certain blooms may be unavailable due to seasonal or market fluctuations. In such cases, we reserve the right to substitute flowers of equal or greater value and style, ensuring that your chosen design integrity is maintained.

Any significant changes or substitutions will be communicated to you prior to dispatch where time permits. By placing an order, you acknowledge that flower varieties and colours may vary from what is pictured, though we will always endeavour to match your selection as closely as possible.

Cancellations and Amendments

You may cancel or amend your order for flower delivery in Alperton provided that we receive written notice of cancellation or change no less than 24 hours prior to the delivery date. To initiate a cancellation or amendment, please contact us using the details provided on our website.

If you request to cancel an order within the permitted timeframe, you will be entitled to a full refund. Orders cannot be cancelled or altered once the item has been prepared or dispatched for delivery. In rare circumstances where we are unable to fulfil your order, a full refund will be issued, and you will be notified as soon as possible.

Returns and Refunds

Due to the perishable nature of flowers, returns are generally not accepted unless goods have been delivered in a condition unfit for purpose, for example, if the flowers are damaged or not as described. If you believe there is an issue with your flower delivery, please inform us within 24 hours of receipt, along with photographic evidence where possible. We will investigate and, where appropriate, offer a replacement or refund at our discretion.

Refunds, where approved, will be processed using the original payment method and may take up to 7 working days to appear on your account, depending on your issuing bank.

Your Responsibilities

It is your responsibility to ensure that all information provided to us, including contact details and delivery address, is complete and accurate. You must also ensure the recipient will be available to accept the delivery at the designated time. Any additional costs incurred due to failed delivery attempts, incorrect addresses, or inaccessible premises may be passed on to you.

Liability

Florist Alperton will exercise reasonable care and skill in providing flower delivery services in Alperton and neighbouring districts. However, under no circumstances shall we be liable for any indirect, incidental, or consequential damages arising from non-delivery, late delivery, or loss of use, whether due to circumstances beyond our control or otherwise.

In all events, our liability in respect of any order shall not exceed the purchase price paid for the specific goods supplied in relation to that order.

Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter in respect of which it would be unlawful for us to exclude or restrict our liability.

Intellectual Property

All content on the Florist Alperton website, including images, text, graphics, logos, and product descriptions, is protected by copyright laws and is the property of Florist Alperton or its licensors. You may view, print, and download extracts from the website for your personal, non-commercial use only. Any other use, including reproduction, distribution, modification, or commercial exploitation of the content, is strictly prohibited without express written permission.

Personal Data and Privacy

We take customer privacy seriously. Your personal data will be handled in accordance with applicable UK data protection laws. Information collected through our website will only be used for processing your order, delivering flowers, and for keeping you informed about our latest offerings, should you opt in to receive such updates. Full details can be found in our separate Privacy Policy.

Force Majeure

Florist Alperton is not responsible or liable for any delay or failure to deliver products or perform services as a result of events or circumstances beyond our reasonable control, including but not limited to: acts of war, fire, flood, adverse weather, pandemic, industrial action, or failures of third-party suppliers or carriers.

Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction over any claim or dispute arising from or related to the use of our online flower delivery services in Alperton and surrounding areas.

Changes to Terms & Conditions

We reserve the right to revise and amend these Terms & Conditions from time to time without prior notice. Any changes will be effective immediately upon posting to our website. It is your responsibility to check the Terms & Conditions regularly before placing further orders. Your continued use of our online flower delivery service will constitute acceptance of any revised terms.

General Information

If any provision or part of these Terms & Conditions is found to be invalid or unenforceable, the remainder of the Terms & Conditions shall remain in full force and effect. No failure by Florist Alperton to enforce any of its rights shall constitute a waiver of such rights.

Contact and Communication

Should you have any queries regarding these Terms & Conditions, your order, or require clarification of any part of the process, please refer to the contact section on our website for the appropriate method of communication.

These Terms & Conditions are intended to apply to all customers using the Florist Alperton online flower delivery service, whether arranging a delivery within Alperton or any of the neighbouring areas.